What types of files are supported?

Supports pdf, doc, docx, xls, xlsx, ppt, pptx, rar, zip formats, tables, documents, compressed files within 1Gb in size, oversized files or files that you do not want to upload, you can download the software client.

How much does it cost?

Please refer to the pricing page for details.

How long it takes?

Password recovery can take anywhere from a few minutes to a few hours, depending on password complexity and file encryption algorithm strength. Password removal is done instantly.

Can I delete my password?

If you forget the file "open password" you need to decrypt it first (retrieve the password). For files such as "Edit Permission Password" and "Read-Only Password", you only need to upload the document to our website and follow the instructions to delete the password and lift the restrictions.

Is there an option to retrieve or delete my password?

Since encryption methods are different and cannot be freely selected, the system will automatically identify the encryption method and implement the corresponding solution.

File not supported?

Files that are not encrypted or non-standard encryption are not supported, and compressed files are only partially supported.

What to do if you fail?

If the order fails, it means there is no way to retrieve the password. You can try to recall it or try using a commonly used password.

The file cannot be downloaded or the downloaded file cannot be opened?

It is common when the file is large or the website is crowded, resulting in slow downloading. If the downloaded file cannot be opened, please contact customer service.